Privacy Policy

Contact for Support

For questions of concerns about your data please contact the Manager Joe Bond.

For general questions, concerns, and support needs, please contact the Manager Joe Bond at 815-356-6045 or email Shannon Nichols at [email protected].

1. Introduction

Thank you for choosing to be part of our community at Royal Oaks MHP LLC ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at 815-356-6045.

This privacy policy applies to all information collected through our website royaloakscrystallake.com, and/or any related services, sales, marketing, or events (collectively referred to as the "Services").

By accessing or using our Services, you consent to the practices described in this privacy policy.

2. Information We Collect

Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages.

User-Provided Information: Any additional information you provide helps us improve our services and provide better support.

We collect personal information that you provide directly to us. This may include:

• Contact data, such as your name, email address, phone number, and mailing address.
• User-generated content, such as comments, reviews, and other content you submit to our website.
• Payment information, such as your credit card details for processing transactions.
• Form on contact page.

3. How We Use Your Information

We use your data to:

• Deliver text messages and updates related to our services.
• Improve our services and user experience.
• Respond to your inquiries and provide customer support.
• Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content.

We use the information we collect in various ways, including to:

• Send and receive
• Provide, maintain, and improve our Services.
• Process transactions and send transaction notifications.
• Respond to your comments, questions, and requests.
• Send you marketing and promotional communications.
• Monitor and analyze usage patterns to improve the user experience.

4. Message Content

Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.

5. Sharing Your Information

We may share your information with third parties when you explicitly authorize us to share your information or when necessary to provide our Services. We may also share your information with service providers, business partners, and other third parties as needed for specific purposes, such as payment processing and marketing. Otherwise, your information will not be shared or sold without stated consent.

6. Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet, or method of electronic storage, is entirely secure. Therefore, we cannot guarantee absolute security.

7. CTIA Compliance

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.

8. Your Choices

You can update your account information or opt-out of receiving promotional emails from us by following the instructions provided in the emails. You may also contact us at 815-356-6045 to make these requests.

9. Updates to this Privacy Policy

We may update this privacy policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.

10. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us at 815-356-6045.

11. Opt-In and Opt-Out Terms:

Text Messaging Opt-In Consent

By providing your mobile number and opting in, you consent to receive text messages from Royal Oaks MHP LLC at the number provided. Message and data rates may apply. Message frequency will vary. For more information, please read our Privacy Policy and Terms of Service page. Your consent is not a condition of purchase.

Text Messaging Opt-Out Instructions

To stop receiving text messages from Royal Oaks MHP LLC, you can unsubscribe at any time by texting STOP to 815-356-6045 or by contacting us at 815-356-6045. You may also reply HELP for more information. You will receive a confirmation message upon successful opt-out. If you need assistance, contact us at 815-356-6045. Message and data rates may apply. You can also opt-out by replying to any message with STOP.

13. Governing Law

These terms are governed by the state of Illinois, USA laws.